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General Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Brilyant Portal.
  2. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Brilyant shall not be liable in any manner for any misuse or usage of such information.
  4. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  5. Products marked as “non-returnable” on the product detail page cannot be returned.
  6. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the date of delivery of the product.

10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
For device-related issues in:
Apple iPhones: please contact Apple Customer Service

In certain cases, we may also schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.